A friend of mine played the puzzles and she had to do 4 puzzles. After she had completed the 3rd puzzle and hit "Submit", she was brought to a page (I forgot what she said).

So I advised her to go the Journal and come back. When she came back to the puzzle page, she had to do another puzzle. I guess this is what everyone is calling Puzzle #4.

When she completed this puzzle, she was brought to a page where the square is blank with no items. So when she went to the journal and back to the puzzle page.

This time, she got the captain telling scrap to clean the deck which means she is done for this part of the plot.

Could this be because Neopet is lagging pretty badly?
Could this be a glitch?